Technical Account Manager

XQ Cyber is a young company with dynamic ambitions and we are lucky to have some of the best talent in the industry, in our team. The culture is energetic, honest, collaborative and supportive.  We want everyone to be their very best so that we all thrive in what is already an award-winning business. 

Our CyberScore™ team is passionate about opening a new space in the cyber security market and bringing forward a disruptive and deeply credible technology product.  They are driven to enable organisations of all size and type to uplift their cyber security management and deploy ground-breaking technology to rapidly, repeatedly and reliably manage their security posture.

We’re now looking for a Technical Account Manager to join our team and help us to realise our potential.

Purpose: To work with colleagues, to on-board and provide technical support to customers. Enabling them to achieve optimum results from CyberScore.


Key responsibilities and results areas:

  • Working with a wide range of clients at all levels from CTOs and Security Architects to Systems Engineers
  • Finding innovative, flexible and scalable solutions to challenging technical problems
  • Bringing customers on board and helping to deploy CyberScore across customer networks to achieve optimum results
  • Building lasting and strong long-term relationships with clients


Reporting to: Service Delivery Director

Responsible for: No direct reports

Education or characteristics required for the job:

Essential:

  • Great communication skills, whether by phone, email or face to face
  • The credible face of CyberScore – engaging but, when necessary, challenging customers
  • An ability to think for yourself
  • Enjoys teamwork and being part of something


Desirable:

  • Degree level education
  • Technical appreciation in one or two of: computer networking / network configuration, systems architecture / systems engineering, LAN/ WAN and VMware / Hyper V


Experience required for the job:

Essential:

  • Proven experience in new and emerging markets
  • Demonstrable focus on building strong customer relationships
  • Contribution to a team and previous experience, as well as, a desire to work with others and share insight
  • Solid technical background with hands-on experience
  • Track record of managing and nurturing ongoing customer relationships
  • Proven ability to recommend technical solutions to clients

Desirable:

  • Firewalling
  • Security concepts
  • A good sense of humour

As well as good salary, pension and share options in a fast-growing cyber security software business, we offer almost limitless opportunities for development. You’ll get 25 days holiday, with an extra day each year, rising to a maximum 35 days.

No two days are ever the same and we’re therefore looking for people who can adapt quickly to this ever-changing environment. In return, we are a small company that will support your desire to grow as an individual and will challenge you in new roles. We are proud of our team and believe that our diversity has made us more successful. We are therefore keen to recruit candidates from all backgrounds.

If you’re interested in discussing this role further, please contact our recruiter Alastair Christie on 07584 022600.

To apply,  please contact Alastair Christie on:

Mobile: +44 (0)7584 022600
Email: [email protected]