Technical Account Manager

Purpose: To work with colleagues, to on-board and provide technical support to customers. Enabling them to achieve optimum results from CyberScore™.

Key responsibilities and results areas:

  • Working with a wide range of clients at all levels from CTOs and Security Architects to Systems Engineers
  • Finding innovative, flexible and scalable solutions to challenging technical problems
  • Bringing customers on board and helping to deploy CyberScore across customer networks to achieve optimum results
  • Building lasting and strong long-term relationships with clients


Reporting to: Sales and Marketing Director

Responsible for: No direct reports

Education or characteristics required for the job:

Essential:

  • Great communication skills, whether by phone, email or face to face
  • The credible face of CyberScore – engaging but, when necessary, challenging customers
  • An ability to think for yourself
  • Enjoys teamwork and being part of something


Desirable:

  • Degree level education
  • Technical appreciation in one or two of: computer networking / network configuration, systems architecture / systems engineering, LAN/ WAN and VMware / Hyper V


Experience required for the job:

Essential:

  • Proven experience in new and emerging markets
  • Demonstrable focus on building strong customer relationships
  • Contribution to a team and previous experience, as well as, a desire to work with others and share insight
  • Solid technical background with hands-on experience
  • Track record of managing and nurturing ongoing customer relationships
  • Proven ability to recommend technical solutions to clients


Desirable:

  • Firewalling
  • Security concepts
  • A good sense of humour

 

To apply,  please contact Alastair Christie on:

Mobile: +44 (0)7584 022600
Email: [email protected]