XQ Digital Resilience Limited trading as XQ Cyber (The Company) is committed to providing a consistent level of service in all aspects of its operations be these managed services or consultancy led. We have developed this policy to align with the key principles of ISO 9001:2015.
We tailor our service to each customer’s individual needs; we do not offer a ‘one-size-fits-all’ approach. We routinely monitor the overall effectiveness of our approach to quality, with procedures in place to review performance and customer satisfaction with a view to continuous improvement. We assess our effectiveness against a set of quality objectives agreed by the Board.
The Company will maintain and enhance its existing reputation by improving ongoing client satisfaction. We take care to understand and meet our customers’ needs and requirements, including:
Those specified by the customer, those which are not stated but are necessary for the intended use of the service, and any applicable statutory or regulatory requirements applicable.
Verifying customer needs and requirements throughout the service design process.
Providing cost-effective, reliable, robust, accurate and responsive solutions.
We are committed to clear communications with customers including providing service information, handling enquiries and orders, and resolving complaints. Appropriate records of customer communications, including agreed requirements, will be maintained. During service design and delivery, we commit to identifying and protecting all customer property and information accessed or supplied. We achieve this through our Information Security Management System which operates in accordance with ISO 27001:2013 requirements.
The Company commits to preventing service defects wherever possible through thorough testing and takes care to ensure potential issues are detected and resolved prior to service implementation or delivery. Whether defects are found before, during or after delivery, The Company commits to taking appropriate action to eliminate the defect, and subject the service to re-verification to ensure the effectiveness of our corrective action. Records of defects, root-cause analyses and corrective actions will be maintained and will be used as inputs to Management Review meetings, continuous and ongoing service improvement, and to prevent recurrences.
All employees share the responsibility to maintain excellent service standards and all employees are individually accountable for their contribution. The Company’s senior leadership will ensure that all employees are familiar with company operating procedures and quality objectives, and for supporting our commitment to continual improvement. In line with the principles of ISO 9001:2015, The Company recognises the importance of investing in resources, including providing employees with a safe, pleasant and positive working environment. Employees are recruited for their specific skills and experience. However, we are also committed to providing opportunities for personal development wherever possible.
The Company is committed to satisfying applicable requirements including legal, regulatory, standards, customer and stakeholder. The Directors of The Company commit to the continual improvement of the quality management system.
The Directors of The Company have ultimate responsibility for the effective implementation of this Quality Policy. They will review it at least annually or, when operational reasons make it necessary, for continued suitability.